Privacy Policy

1. Introduction

Welcome to Medo Beauty & Spa (Bole, Addis Ababa, Ethiopia). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we collect, store, and safeguard your details when you book services through our website.

2. Information We Collect

• Contact Details: Full name, phone number, and email address.
• Appointment Details: Selected ritual, appointment date and time slot, and special wellness preferences.
• Payment Data: Telebirr/CBE transaction reference numbers. We never store credit card numbers, passwords, or bank PINs on our servers.

3. How We Use Your Information

We use your information exclusively to confirm your bookings, send appointment reminders via SMS/email, prepare your sanctuary suite, and communicate promotional offers if you have opted in. We never sell your personal information to third parties.

4. Payment Security & Encryption

All digital transactions are processed through certified financial gateways including Telebirr and Commercial Bank of Ethiopia (CBE) with military-grade SSL/TLS and RSA-PSS encryption.

5. Contact Concierge

If you have questions about our privacy practices, please contact our concierge team at +251 911 234 567 or email contact@medobeautyspa.com.